International Host/ess - MSC Cruises 

+421 907 619 679

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

International Host/ess - MSC Cruises

 

guest service

 

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise. 

KEY RESPONSIBILITIES

  • Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;
  • Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;
  • Provides information and proactively offers suggestions and support to our guests;
  • Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;
  • Supports the Shore Excursions Department acting as a Tour escort when required;
  • Hosts and/or participates to various games, quizzes, special events language classes;
  • Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;
  • Provides full support to the Cruise Consultant in the promotion of MSC loyalty program. 

JOB REQUIREMENTS 

  • Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;
  • High School Graduated;
  • Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;
  • Working knowledge of Office package;
  • Ability to establish relationships and to speak in public;
  • Strong problem solving skills;
  • Flexibility;
  • Enthusiastic team player;
  • STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is also required before starting to work on board.

 

 

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