Job as Guest Services Agent m/f/x - MSC Cruises 

+421 918 943 595

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

Job as Guest Services Agent m/f/x - MSC Cruises


guest service


Discover a world of opportunities …

… become one of the masters of the sea of MSC Cruises!


MSC Cruises sails throughout the year in the Mediterranean Sea and offers a wide range of seasonal itineraries in Europe, the Canary Islands,
the Atlantic Ocean, the Caribbean and Antilles, South America, Dubai the Emirates and Oman, Arabian Peninsula & Red Sea,
the Indian Ocean, China, Japan and South Africa.

MSC Cruises has 22 state of the art ships in 7 different classes: 

        The Lirica Class with 4 ships: MSC Lirica, MSC Opera, MSC Armonia and MSC Sinfonia

        The Musica Class with 4 ships: MSC Musica, MSC Orchestra, MSC Poesia and MSC Magnifica

        The Fantasia Class with 4 ships: MSC Fantasia, MSC Splendida, MSC Divina and MSC Preziosa

        The Meraviglia Class with 4 ships: MSC Meraviglia , MSC Bellissima, MSC Grandiosa and MSC Virtuosa

        The Seaside Class with 4 ships: MSC Seaside and MSC Seaview, MSC Seashore, MSC Seascape

        The Meraviglia Plus Class with 1 ship

        The Meraviglia World Class with 1 ship

Still to come :

         Meraviglia Class : MSC Meraviglia Plus 3 (2023)

         Luxury Class with 4 new ships between 2023 and 2026

         World Class with 3 new ships between 2022 and 2030

Please be informed about the basic Contract Conditions offered aboard MSC Cruises:

  • Worldwide sailing itineraries
  • Competitive Crew Welfare package
  • Organised and paid journey to the vessel and back
  • Contract terms are under the collective agreement for cruise lines;
  • Organised and paid journey to the vessel and back
  • Option for online Basic STCW Safety Training via MSC Online Training
  • Shared cabin on board
  • Free Meals provided on board
  • At your first contract, You will have 30 days’ probation period.
  • Free Uniform provided on board


The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.


  • Provides information and general assistance to guests;
  • Answers phone calls and requests from guests;
  • Performs all necessary administrative tasks;
  • Manages a variety of financial transactions and is responsible of cash floats.


  • Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • Experience as a receptionist;
  • Cruise industry experience is an advantage;
  • Proficient use of Microsoft Office and Publisher;
  • Knowledge of Fidelio Cruise System is an advantage;
  • Excellent communication and customer care skills;
  • Problem solving skills;
  • Teamwork;
  • STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board.



For more information about this MSC Cruises click here

msc logo

Apply directly for this position here