Set Sail with MSC Cruises - A Leader in Global Cruising

backup jobs agency is seeking qualified candidates on behalf of MSC Cruises for the position of Guest Service Agent. This is your chance to embark on an exciting career journey with a company renowned as a leader in the Mediterranean, South American, and South African cruise markets. MSC Cruises offers a wide range of itineraries across the globe, from the stunning Mediterranean Sea to the exotic Caribbean and the majestic landscapes of South America. Join our exceptional team aboard one of our 22 state-of-the-art ships.

Our Fleet

MSC Cruises boasts a diverse fleet of innovative ships, including:

• Lirica Class: MSC Lirica, MSC Opera, MSC Armonia, MSC Sinfonia
• Musica Class: MSC Musica, MSC Orchestra, MSC Poesia, MSC Magnifica
• Fantasia Class: MSC Fantasia, MSC Splendida, MSC Divina, MSC Preziosa
• Meraviglia Class: MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Virtuosa
• Seaside Class: MSC Seaside, MSC Seaview, MSC Seashore, MSC Seascape
• Meraviglia Plus Class: 1 ship
• Meraviglia World Class: 1 ship

Exciting Developments Ahead

• Luxury Class: Four new ships between 2023 and 2026
• World Class: Three new ships between 2022 and 2030

Why Work with MSC Cruises?

Joining MSC Cruises through backup jobs agency means you'll enjoy a variety of benefits and opportunities, including:

• Global Travel: Sail worldwide with diverse itineraries.
• Competitive Crew Welfare Package: Enjoy excellent benefits and support.
• Travel Arrangements: MSC Cruises organizes and pays for your journey to the vessel and back.
• Contract Terms: Adhere to collective agreements for cruise lines.
• Training Opportunities: Access online Basic STCW Safety Training via MSC Online Training.
• Accommodation and Meals: Shared cabins and free meals provided on board.
• Uniforms: Receive a free uniform for your role.
• Probation Period: A 30-day probationary period on your first contract.

Job Purpose

As a Guest Service Agent, you'll be the friendly face that welcomes guests aboard, handles their inquiries, and ensures their cruise experience is unforgettable. Your role will be crucial in providing exceptional service and creating a positive atmosphere.

Key Responsibilities

• Guest Interaction: Greet guests with a warm and friendly demeanor, providing information and general assistance.
• Communication: Handle phone calls and guest requests promptly and professionally.
• Administration: Perform necessary administrative tasks efficiently.
• Financial Management: Manage financial transactions and cash floats with accuracy.

Job Requirements

• Language Skills: Fluent in English (oral and written) and at least three additional European languages (Italian, Portuguese, German, Spanish, and French).
• Education: High School certificate.
• Experience: Previous experience as a receptionist, preferably in the cruise industry.
• Technical Skills: Proficient use of Microsoft Office and Publisher; knowledge of the Fidelio Cruise System is an advantage.
• Customer Service: Excellent communication and customer care skills.
• Problem-Solving: Strong problem-solving skills and teamwork abilities.
• Certification: STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security, and social responsibility).
• Medical Certification: A recognized medical certification is required before starting work on board.

Start Your Adventure Today!

Ready to become one of the masters of the sea with MSC Cruises? Apply now through backup jobs agency and take the first step towards an exciting and rewarding career on board. Discover the world, meet new people, and create unforgettable memories with MSC Cruises.

 

 

For more information about MSC Cruises click here

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