Discover a world of opportunities …
… become one of the masters of the sea of MSC Cruises!
A LEADER IN THE MEDITERRANEAN, SOUTH AMERICAN AND SOUTH AFRICAN CRUISE MARKETS
MSC Cruises sails throughout the year in the Mediterranean Sea and offers a wide range of seasonal itineraries in Europe, the Canary Islands,
the Atlantic Ocean, the Caribbean and Antilles, South America, Dubai the Emirates and Oman, Arabian Peninsula & Red Sea,
the Indian Ocean, China, Japan and South Africa.
MSC Cruises has 22 state of the art ships in 7 different classes:
The Lirica Class with 4 ships: MSC Lirica, MSC Opera, MSC Armonia and MSC Sinfonia
The Musica Class with 4 ships: MSC Musica, MSC Orchestra, MSC Poesia and MSC Magnifica
The Fantasia Class with 4 ships: MSC Fantasia, MSC Splendida, MSC Divina and MSC Preziosa
The Meraviglia Class with 4 ships: MSC Meraviglia , MSC Bellissima, MSC Grandiosa and MSC Virtuosa
The Seaside Class with 4 ships: MSC Seaside and MSC Seaview, MSC Seashore, MSC Seascape
The Meraviglia Plus Class with 1 ship
The Meraviglia World Class with 1 ship
Still to come :
Meraviglia Class : MSC Meraviglia Plus 3 (2023)
Luxury Class with 4 new ships between 2023 and 2026
World Class with 3 new ships between 2022 and 2030
Please be informed about the basic Contract Conditions offered aboard MSC Cruises:
- Worldwide sailing itineraries
- Competitive Crew Welfare package
- Organised and paid journey to the vessel and back
- Contract terms are under the collective agreement for cruise lines;
- Organised and paid journey to the vessel and back
- Option for online Basic STCW Safety Training via MSC Online Training
- Shared cabin on board
- Free Meals provided on board
- At your first contract, You will have 30 days’ probation period.
- Free Uniform provided on board
JOB PURPOSE
The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.
KEY RESPONSIBILITIES
- Provides information and general assistance to guests;
- Answers phone calls and requests from guests;
- Performs all necessary administrative tasks;
- Manages a variety of financial transactions and is responsible of cash floats.
JOB REQUIREMENTS
- Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
- High School certificate;
- Experience as a receptionist;
- Cruise industry experience is an advantage;
- Proficient use of Microsoft Office and Publisher;
- Knowledge of Fidelio Cruise System is an advantage;
- Excellent communication and customer care skills;
- Problem solving skills;
- Teamwork;
- STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
- A recognised medical certification is required before starting to work on board.
For more information about this MSC Cruises click here
Apply directly for this position here