Discover a world of opportunities …

… become one of the masters of the sea of MSC Cruises!

A LEADER IN THE MEDITERRANEAN, SOUTH AMERICAN AND SOUTH AFRICAN CRUISE MARKETS

MSC Cruises sails throughout the year in the Mediterranean Sea and offers a wide range of seasonal itineraries in Europe, the Canary Islands,
the Atlantic Ocean, the Caribbean and Antilles, South America, Dubai the Emirates and Oman, Arabian Peninsula & Red Sea,
the Indian Ocean, China, Japan and South Africa.

MSC Cruises has 22 state of the art ships in 7 different classes: 

        The Lirica Class with 4 ships: MSC Lirica, MSC Opera, MSC Armonia and MSC Sinfonia

        The Musica Class with 4 ships: MSC Musica, MSC Orchestra, MSC Poesia and MSC Magnifica

        The Fantasia Class with 4 ships: MSC Fantasia, MSC Splendida, MSC Divina and MSC Preziosa

        The Meraviglia Class with 4 ships: MSC Meraviglia , MSC Bellissima, MSC Grandiosa and MSC Virtuosa

        The Seaside Class with 4 ships: MSC Seaside and MSC Seaview, MSC Seashore, MSC Seascape

        The Meraviglia Plus Class with 1 ship

        The Meraviglia World Class with 1 ship

Still to come :

         Meraviglia Class : MSC Meraviglia Plus 3 (2023)

         Luxury Class with 4 new ships between 2023 and 2026

         World Class with 3 new ships between 2022 and 2030

Apply now for an exciting job as Shore Execursion Host m/f/x and see yourself how far you can growth with MSC Cruises.

In line with the department guidelines and under the supervision of the Shore Excursion Manager, the Shore Excursion Hot / Hostess uses different selling techniques to promote excursions to our guests in order to achieve highest revenue possible. 

KEY RESPONSIBILITIES

• Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements; 
• Provides guests with ports and tours information;
• Executes the back office administrative tasks;
• Escorts the groups and supervises local tour operators during the excursions;
• If necessary, supports local tour guides with language translations;
• Handles guests’ complaints and queries.

JOB REQUIREMENTS 

• Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);
• High School certificate;
• At least 1 year experience in tourism industry or in customer facing roles;
• Previous experience in the cruise industry is a strong advantage;
• Experience in complaints management and selling techniques;
• Computer Literacy, knowledge of Publisher and Fidelio is an advantage;
• STCW95 trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.

 

 

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