Guest Services Agent - MSC Cruises 

+421 907 619 679

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

backup job agency, s.r.o.

Guest Services Agent - MSC Cruises

 

guest service

 

JOB PURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

  • Provides information and general assistance to guests;
  • Answers phone calls and requests from guests;
  • Performs all necessary administrative tasks;
  • Manages a variety of financial transactions and is responsible of cash floats.

JOB REQUIREMENTS 

  • Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • Experience as a receptionist;
  • Cruise industry experience is an advantage;
  • Proficient use of Microsoft Office and Publisher;
  • Knowledge of Fidelio Cruise System is an advantage;
  • Excellent communication and customer care skills;
  • Problem solving skills;
  • Teamwork;
  • STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board.

 

 

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